After the anticipation of receiving your NO SAINT package, discovering damaged merchandise or incorrect items can be disappointing. We understand the frustration this causes, and we're committed to resolving these issues quickly. Here's our straightforward guide to getting your order sorted.
If Your Order Arrived Damaged, Incomplete, or Incorrect
Whether you've received a damaged item, missing pieces from your order, or entirely wrong products, we'll make it right. Our resolution process is designed to be simple and efficient.
Here's what to do:
Take a clear photo of the item(s) you received — include the packaging if possible
Locate your order number and write down a brief description of the issue
Email [email protected] or use the chat option on help.nosaint.co
We'll review your case and sort out a replacement or resolution as quickly as possible.
Detailed Steps for Smooth Resolution
Step 1: Document the Issue
Quality documentation helps us process your claim faster:
For damaged items: Take clear photos showing the specific damage. Include shots of any torn or damaged packaging, as this helps us file claims with our shipping partners.
For incorrect items: Photograph what you received versus what you ordered (if you know what should have arrived). Include any size tags, color details, or product codes visible.
For incomplete orders: Take a photo of what you did receive, and if possible, include the packing slip showing all items that should have been included.
Step 2: Gather Your Order Information
Having your details ready speeds up the resolution process:
Order number (found in your confirmation email or account dashboard)
Date of delivery
Specific item(s) affected
Clear description of the issue (e.g., "received Limoncello pod when ordered Ataulfo Mango pod" or "product with broken")
Step 3: Contact Our Support Team
Choose the method that works best for you:
Email: Send all details and photos to [email protected] with "Damaged/Incorrect Order" in the subject line
Live Chat: Connect with an agent through the chat bubble on help.nosaint.co during business hours
Step 4: What Happens Next
Once we receive your information:
Our team will review your case within 1 business day (often sooner)
We'll confirm receipt of your claim and may ask follow-up questions
We'll propose a resolution based on your situation and preferences
Preventing Future Issues
While we take extensive precautions with packaging and quality control, consider these tips for future orders:
Inspect packages upon delivery for external damage before accepting
Open packages carefully and check contents while the delivery person is still present (for premium delivery services)
Consider adding delivery notes about safe placement of packages
Our Quality Promise
At NO SAINT, we pride ourselves on quality products and exceptional service. Every package that leaves our warehouse is carefully inspected, but we understand that issues can occasionally occur. When they do, we're dedicated to making things right.
Your satisfaction is our priority, and we view every resolution as an opportunity to demonstrate our commitment to your experience with NO SAINT.
Have questions about a specific scenario not covered here? Reach out to our support team, and we'll be happy to assist you.