If you’re legally of age and were denied by our verification process, we understand how frustrating that can be.
Why We’re So Strict
NO SAINT was founded on transparency, safety, and accountability. We believe that if you're going to vape, you deserve to know exactly what's inside—and that no one underage should ever have access.
Our system is intentionally cautious. If something doesn’t align, it’s designed to reject the verification attempt—even if that means denying an adult user in rare cases.
What Could Have Gone Wrong
There are a few common reasons our system might have been unable to verify your age:
Your initial selfie was blurry or under low light
Your ID photo was unclear, cropped, or expired
Your second selfie didn’t match your ID (e.g., poor lighting, hats, sunglasses, etc.)
Your personal information couldn’t be validated in public databases
You submitted mismatched or incorrect information during sign-up
In many cases, these issues are simple to fix on a second attempt.
What to Do If You’ve Been Rejected
If you're an adult and believe you were incorrectly denied access, here’s how to move forward:
Retry the verification process
– Make sure your ID is valid and clearly visible, and that your selfie is well-lit with no obstructions.Contact our Support Team
– Email us at [email protected] with:Your full name
The email address used during sign-up
A short explanation of the issue
(If you're comfortable) a clear photo of your valid government-issued ID
We’ll review your case manually
– Our team will look into your request promptly and guide you through the next steps. If everything checks out, we’ll help you complete your verification and notify you immediately.
We Appreciate Your Patience
While being denied access as an adult is inconvenient, it’s the result of a system built to protect. At NO SAINT, we are committed to doing better—even if that means taking the more difficult route.
We appreciate your understanding and your support, we're not trying to make life more difficult, we just really give a shit.