Check Your Order Status First
Before taking any action:
Log in to your NO SAINT account and visit the "My Orders" section using the same email you placed the order with.
Verify the expected delivery date for your order.
Confirm your shipping address is correct.
Check if there's an updated tracking status.
Remember that delivery estimates can occasionally be affected by factors beyond our control, such as weather conditions or carrier delays.
Something seems off? Reach out to our support team and we'll sort it out. [email protected]
What Information to Include When Contacting Us
To help us resolve your delivery issue quickly, please provide:
Your full name and order number
Delivery address
Type of shipping selected
Last tracking status (if available)
Any special delivery instructions you provided
Common Delivery Issues and Solutions
"The carrier claims they delivered it, but I didn't receive anything"
Contact us immediately at [email protected]. We'll open an investigation with the carrier, which may include checking delivery confirmation photos and geolocation data.
"My package was left in an unsafe location"
Document the situation with photos if possible and contact our support team right away.
Our Delivery Promise
At NO SAINT, we stand behind every order. If your package is significantly delayed, damaged, or lost, we'll sort it out.
Preventing Future Delivery Issues
Ensure your address includes apartment/unit numbers and any access codes
Add delivery instructions when checking out
Consider shipping to your workplace if home deliveries are problematic