Life doesn't always go according to plan. You might need to stay late at work, change your plans for the day, or realize you entered the wrong address during checkout. At NO SAINT, we understand that flexibility matters when it comes to receiving your order. Here's what you need to know about modifying your delivery details.
Delivery Instructions
If your order hasn't shipped yet, you'll receive an email from Quiver with a link to manage your delivery. There, you can add delivery instructions or notes for the driver.
These instructions can include:
Gate codes or building access information
Preferred placement of your package ("Leave behind the planter")
Specific directions for finding your address
Safe spaces to leave the package if you're not available
Adding clear instructions helps ensure a smooth delivery experience and reduces the chances of delivery complications.
Time or Address Changes
For Next-Day Deliveries
Email [email protected] as soon as possible with your change request
Include your order number and specific changes needed
Understand that delivery windows for next-day shipments are tightly managed by the carrier
While we'll try our best to help, we can't guarantee changes will be processed in time once your order is in transit. Carriers typically lock in delivery routes early in the morning, making last-minute changes challenging.
Planning Ahead for Future Orders
To avoid delivery complications in the future:
Double-check your address details during checkout
Consider shipping to your workplace if home deliveries are challenging
Use the address autofill feature to reduce the chance of errors
Our Commitment to Flexibility
At NO SAINT, we strive to be as accommodating as possible with delivery changes while working within the constraints of our shipping partners. We understand that circumstances change, and we'll always do our best to ensure you receive your order when and where you need it.
For any delivery concerns not covered here, don't hesitate to reach out to our customer service team, who will be happy to find the best solution for your specific situation.